FAQs - Frequently Asked Questions - Industrybuying.com
FAQs

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Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number.
Or maybe you can simply go to the “Track now” option available on our website.

This usually happens when you place an order as a Guest without creating an account on our website. If you first create an account and then place the order, it will reflect under your account. However, you can still track your order status by following the below mentioned step:

  • Click on SIGN IN ACCOUNT on the top right corner of the website.
  • Select Track Order
  • Enter your details

It takes 4-7 days to ship an order. Once shipped, a product should bedelivered to you within 5 days. However, there might be some delay in delivery due to below mentioned reasons:

  • If the area where you live is very interior in the region.
  • Natural calamities like heavy rain, earthquake etc.
  • Political disturbance, National and Regional holidays etc.

We have you covered! We will call you and confirm your availability and reschedule the delivery for you.

Sorry, as per company policy, a package can’t be opened before delivery is accepted.

But you can accept the package & get in touch with us later in case you have any concerns.

You can cancel an order using any of the below mentioned methods:

  • By contacting us on our Toll Free number - 1800-300-09551 (9 AM - 8 PM).
  • By writing to us at Care@industrybuying.com.

Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.

  • It takes 24hrs to cancel the order once the request is received on call.
  • Request received through mails will be fulfilled within 48hrs.
  • orders will be cancelled immediately if done via my accounts section

Yes, Industrybuying.com reserves the right to cancel any order under the following circumstances:

  • Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
  • In case of wrong product price or specification mentioned on Industrybuying.com.
  • Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled; however, remaining products of the order will be delivered.
  • If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.
  • Suspected fraudulent information.

Of course, a product can be returned but only under the following circumstances:

  • Product is physically damaged/defective
  • Varies from the description on the website
  • Wrong item delivered

Mentioned below are the criteria for Return

  • Customer should intimate us within 7 days of receiving the order
  • For damaged product customer should intimate us within 48 hours of delivery
  • Product should be unused. Not even once
  • Brand packing should remain intact
  • Invoice should be available
  • All the tags/labels should be available
  • Exempted/non-returnable items – electronic items such as Printers, cartages, tablets, testing/lab instruments, custom made products also those product which are mentioned as non-returnable in that product’s catalogue are not accepted for returns.

Customer should follow the below mentioned steps in order to Return any item.

  • Customer should intimate us through call/email within 7 days of receiving the order. Customer has to make sure that
    • A. The product is unused. Not even once
    • B. Brand packaging should remain intact.
    • C. Invoice should be available
    • D. All the tags/labels should be available
  • We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 2 business days.
  • Customer has to make sure that he packs the product in proper manner and paste the invoice on it. It should in logistic friendly manner.
  • Customer will have to handover the product to the courier boy.
  • Once picked up product will be sent to us by the courier partner.
  • Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.
  • If any damage/defect is found from Industrybuying end, we will try to arrange a replacement; however, it depends on the availability of the product.
  • In case of refund, money will be refunded to the customer.

In some cases where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own to us only through India postat the below mentioned address once the request for reverse pickup is raised:

Emtex Engineering Pvt. Ltd., 1st Floor, Khasra No. 401, 402

MG Road, Ghitorni, New Delhi – 110030

Once sent, customer needs to share the Courier slip along with the following bank details at Care@industrybuying.com:

  • Account number
  • Account holder name (Same as registered with Industrybuying.com)
  • IFSC Code
  • Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.
  • If any damage/defect etc is found from Industrybuying end, we will try to arrange a replacement; however, it depends on the availability of the product.
  • In case of refund, money will be refunded to the customer.
  • Incase, product doesn’t clear Quality inspection, we will re-ship the product to the customer and he will have to bear the courier charges for re-shipment in order to receive the product. No courier charges to send the product to us will be re-imbursed.

In order to justify supply chain cost, we don’t encourage returns for those products worth less than 1000.

If you receive the product in a different color, however, specifications are same then return will not be done.

Sorry about that. Please get in touch with our customer care team at care@industrybuying.com or call us on our toll free number 1800-300-09551 between 9 AM and 8 PM

No need to worry! You can contact us to check if you’ve paid for the order. If you did successfully pay, the order will be placed for you by our team.

You can choose to pay for an order with any of the below methods:

  • Cash on Delivery
  • Net Banking
  • Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries
  • NEFT/RTGS
  • Cheque/DD

Certainly! You can use your Debit/Credit card or Netbanking to shop on our mobile website.

It’s easy & simple to pay using your Credit or Debit card!

  • 1.  Keep your card number, expiry date, three-digit CVV number ready (found on the backside of your card)
  • 2. For extra security, you’ll need to use your card’s online password (Verified by Visa, MasterCard SecureCode etc.)  

Enter the details when you are prompted to & your order will be successfully placed.

Unfortunately, products listed as 'Out of Stock' or ‘Temporarily Unavailable’ are not available for sale

It means that the stock for the product is not available with our vendors at the moment & so, you can’t buy it now.

No, It's not. You can checkout as a guest but you will have to provide us with a valid e-mail, phone number and address for us to send you the goods.

Such items are expected to be released soon and you can pre-book them. The item will be shipped to you on the day of its official release and will reach you within the delivery time mentioned by the seller. The Preorder duration varies from item to item.

Industrybuying.com charges a minimal fee for orders placed by using COD payment mode. COD charges will be added to your total order amount.

All products bought on industrybuying come with manufacturer warranty. You can check with the manuals provided with the product or the manufacturer's website for information about a service centre close to you.

Most service centres accept a proof of purchase( i.e. original invoice ) as proof to provide warranty service. If you face any trouble please contact us for help at care@industrybuying.com

We will have to open the box to seal a warranty card and most consumers don't accept items if the box has been opened. Hence as a policy we don't seal on warranty cards. All manufacturers accept the purchase invoice as proof to provide warranty. Please keep it safe.

Yes, the warranty for your replacement will be the same as your initial product.

Issue still not resolved? Contact us through below channels

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